Returns

Thirty days

You may return any unworn piece within thirty days of delivery, in its original condition and dust bag. Try a belt on over a shirt rather than a bare waist, and keep bags off the floor until you are sure.

What we cannot accept

• Pieces that have been worn, marked, scented or altered.
• Monogrammed or made-to-order items.
• Anything returned without its dust bag or hardware.

How to return

Write to us with your order number and we will send a return label. Post the parcel within seven days of receiving the label.

Refunds on cash-on-delivery orders

Because cash-on-delivery orders are paid in cash to the courier, refunds are made by bank transfer. We will ask for account details once the returned piece has been inspected — never over the telephone, and never by replying to an unsolicited message.

Inspection takes up to three working days from arrival. Transfers are issued within five working days of approval.

Faults

If something has failed in normal use, it is not a return — it is a repair, and we will put it right at our cost regardless of how long ago you bought it. See Product Care.